Synfra is the digital platform for connecting machine providers, certified operators, and project contractors for construction machinery rental across India.
Welcome to Synfra Solutions Pvt. Ltd. ("Synfra", "we", "us", or "our"). These Terms and Conditions ("Terms") govern your access to and use of the Synfra platform (website, mobile app, or other services) that connects companies or establishments renting equipment, vehicles, plants, or machinery ("Lessors") with those seeking to rent such items ("Lessees"). By using our platform, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our platform.
Synfra is a private limited company in India providing an online marketplace. Synfra is not a party to any rental or lease agreement between a Lessor and a Lessee, except for collecting any commission or fees (as described below) that are payable to Synfra. We only facilitate connections and invoicing — any rental agreement is a direct contract between the Lessor and Lessee. We are not responsible for the actual rental transaction, the quality, safety, or condition of the equipment, or any disputes arising between Lessor and Lessee.
You may need to register for an account to use certain features. You agree to provide accurate, complete information and keep it updated. You are responsible for maintaining account credentials and all account activity. Notify us immediately of unauthorized use.
You must be a legal entity or individual capable of entering into contracts under Indian law. By creating an account, you represent eligibility.
Synfra grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for facilitating equipment rentals per these Terms.
You must not:
Synfra reserves the right to suspend or terminate your access without notice for violations or at our discretion. Upon termination, cease all Platform use. Survival clauses (e.g., payments, disputes) remain effective.
Provide truthful, accurate, and complete information in listings (Lessors) or inquiries (Lessees), including equipment condition, specs, pricing, and rental duration.
Comply with all applicable laws, regulations, and industry standards (e.g., licenses, permits).
Ensure listed equipment is safe, well-maintained, and legally rentable. Accurately describe condition and capacity. Responsible for damage or injury caused by equipment.
Use equipment only as intended and per the Lessor's instructions. Return on time in the same condition (reasonable wear and tear excepted). Responsible for loss, damage, or fines.
Interact with Users respectfully and professionally. No harassment, abuse, or threats.
Pay all owed fees, charges, or payments on time. Synfra's commission must be paid as described during booking.
Users (not Synfra) are responsible for taxes, duties, or regulatory fees related to rental transactions.
You must not engage in:
Consequences include account suspension/termination and legal action.
Payments are processed via third-party gateways (e.g., Paytm, Razorpay). Their terms and privacy policies apply. Synfra does not handle or store payment information.
Synfra generates invoices for confirmed rentals (includes rental price, taxes, fees).
Synfra charges a commission per transaction. Responsibility (typically the Lessor's) and amount are indicated during booking. Commission is separate from rental price.
Refund and chargeback requests must comply with payment gateway policies. Synfra does not resolve payment disputes but cooperates with investigations.
Synfra is a marketplace facilitator only. We do not own, endorse, inspect, employ, or control equipment or Users. Rentals are direct contracts between Users.
No warranty or guarantee on equipment performance, safety, legality, or User content accuracy. All transactions are at Users' risk.
Platform and services are provided "as is" without warranties (express or implied), including fitness for purpose or non-infringement.
Synfra is not liable for indirect, incidental, special, or punitive damages (e.g., lost profits). Total liability is limited to the commission received for the transaction or ₹100, whichever is less.
Synfra is not responsible for loss, injury, or damage during equipment use. Users must conduct risk assessments. Disputes about equipment are between Lessor and Lessee.
Rental disputes (e.g., equipment condition) must be resolved directly between Lessor and Lessee.
Unresolved disputes require mediation by a neutral third party in New Delhi (or an agreed location). Mediator fees are shared equally.
If mediation fails, parties may pursue legal action governed by Indian law in New Delhi courts.
Disputes with Synfra (e.g., commission) require mediation first. If unresolved, they are settled under Indian law in New Delhi courts.
You may stop using the Platform or close your account anytime via settings or Synfra support.
We may terminate or suspend your access anytime (with or without notice) for violations or other reasons.
Obligations incurred pre-termination survive (e.g., payments). Survival clauses (e.g., liability, disputes) remain effective.
By using the Platform, you agree Synfra may contact you via phone, SMS, or email for:
By signing up, you provide explicit consent for Synfra to contact you via phone or SMS on your provided number for inquiries, service updates, transactions, offers, and business matters. This consent is voluntary and part of your acceptance of our Terms and Privacy Policy.
Synfra may revise these Terms periodically. We will update the document date. Your continued use after changes constitutes acceptance. If changes are unacceptable, stop using the Platform.
These Terms are governed by Indian law. Disputes are subject to the exclusive jurisdiction of New Delhi courts. Users submit to these courts' personal jurisdiction.
Synfra is the digital platform for connecting machine providers, certified operators, and project contractors for construction machinery rental across India.