Synfra Solutions Pvt. Ltd.

Privacy Policy

What Information We Collect

We collect only the information necessary to operate and improve our platform. You can browse our site anonymously, but creating an account requires providing personal and company details. This information helps us facilitate secure transactions and verify all businesses on our platform. The data we collect includes:

• Personal Information: Name, email address, phone number and any other contact details you provide.
• Company Information: Business name, company address, Goods and Services Tax (GST) number, and Corporate Identification Number (CIN) for verification purposes.
• Account Details: Username, password (securely stored), and any profile information you add.
• Technical and Usage Data: Information collected automatically when you visit or use our site (for example, IP address, browser type, pages visited, and device information). This helps us analyze site usage and improve performance. We may use cookies or similar technologies for this purpose.
• Payment Information: We do not collect or store your payment card details. All payments are processed through secure third-party payment gateways.

We do not collect any sensitive personal data, such as financial account numbers (beyond a company’s GST or CIN needed for verification), biometric data, health or medical information, or location data. If you choose to provide any additional information in your profile, our use and disclosure of it are subject to this Privacy Policy.

How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Improve Services: To set up and maintain your account, verify your company, facilitate transactions, and ensure the security of your account. We process your information to verify your identity and eligibility to use our platform.
• Communication: To send you service-related notices, updates, security alerts, and support messages. We may also contact you regarding account verification, troubleshooting, or other account issues.
• Transactions: To process rental transactions through third-party payment gateways and to send related confirmations, invoices, or receipts.
• Customer Support: To respond to your inquiries, address requests, and provide assistance.
• Analytics and Optimization: To analyze usage patterns, improve our website and services, and conduct research. We use aggregated or anonymized data to understand user behavior and improve our platform.
• Compliance: To comply with applicable laws and regulations, and to protect our rights and the rights of our users.

We will use your information only for the purposes listed above and will not use it for unrelated purposes without your consent.

Cookies and Third-Party Tools

We use cookies and similar technologies to enhance your experience and improve our services:

• Cookies: We use cookies (including session and persistent cookies) to remember your preferences, keep you logged in, and help us analyze how the site is used. You can control cookies through your browser settings; if you disable cookies, some features of our site may not work properly.
• Web Analytics: We use third-party analytics services (for example, Google Analytics) to better understand site usage and trends. These tools collect information such as pages visited, time spent on the site, and referring websites. The analytics providers use cookies and similar technologies to collect this data under their own privacy policies.
• Third-Party Tools: Other third-party services such as advertising or marketing partners may set cookies or use similar technologies when you interact with certain parts of our site or advertisements. These tools help us provide relevant content and measure the effectiveness of our communications. Their use of your information is governed by their own privacy policies.

Our use of cookies and third-party tools is governed by applicable privacy laws and industry best practices. You may opt out of certain analytics tracking by following instructions provided by the analytics service (for example, via Google’s opt-out browser add-on).

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information with third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who perform services on our behalf, such as payment processors, cloud hosting providers, analytics providers, and customer support services. These providers are authorized to use your information only as necessary to provide the services to us.
• Business Transfers: If Synfra Solutions undergoes a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to third parties as part of that transaction, subject to confidentiality restrictions.
• Legal Obligations: We may disclose your information to comply with legal obligations, enforce our terms, or respond to requests from government authorities or law enforcement (for example, for taxation or fraud prevention purposes).
• Consent: We may share information with your consent or at your direction, such as when you grant permission for a partner service to access your data.

Except as described above, we do not share your personal data with third parties. In all cases where we share information, we strive to limit the data shared and require third parties to implement appropriate security measures.

Legal Basis and Compliance with Indian Law

We are committed to complying with applicable Indian data protection laws and regulations. In India, the relevant laws include the Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as well as any applicable provisions of the Digital Personal Data Protection Act, 2023.

• Scope: Our platform is intended only for businesses and users in India. We do not knowingly collect personal data from individuals outside of India.
• Consent and Necessity: We rely on your consent for collecting and processing the personal information you provide when you register and use our services. We also process your information as needed to perform our contract with you (for example, to manage your account and provide the rental platform services).
• No Sensitive Data Collected: We do not collect sensitive personal data as defined under Indian law. The information we collect is limited to what is necessary for operating our service.
• Data Residency: All personal data is stored and processed in India. If any transfer of data outside India is required (for example, by using international cloud services), we will ensure compliance with applicable laws and maintain the same level of data protection.
• Grievance Officer: In accordance with Indian regulations, we have designated a Grievance Officer to address any concerns or disputes regarding this Privacy Policy or our data handling practices. You can contact the Grievance Officer using the details in the Contact Us section below.
• Reasonable Security Practices: We follow reasonable security practices as prescribed under the IT rules, such as implementing information security policies aligned with international standards (e.g. ISO/IEC 27001) and conducting regular security audits. These measures are designed to protect your personal information from unauthorized access, use, or disclosure.

We handle your information in accordance with these laws, and we will notify you and the authorities of any data breach involving sensitive personal data as required by law.

User Rights and Choices

You have control over the personal information you provide to us and how it is used:

• Account Information: You may review and update your account information at any time by accessing your profile settings. You can also deactivate or delete your account by contacting our support team. Please note that if you withdraw consent or request deletion of essential account data, we may be unable to continue providing services to you.
• Communication Preferences: You can opt out of marketing communications (such as newsletters or promotional emails) by following the unsubscribe instructions in the message or contacting us. We will still send you necessary service-related communications unless your account is closed.
• Cookies and Tracking: You can disable or delete cookies through your browser settings. You may also opt out of certain tracking by using available opt-out tools from analytics providers. Disabling cookies or other tracking may affect your experience on our site.
• Withdraw Consent: Where processing of your data is based on consent, you may withdraw your consent at any time by contacting us. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal. If consent is withdrawn, you may no longer be able to use our service.
• Complaints: If you have any concerns about our privacy practices or believe your data has been misused, you may reach out to our Grievance Officer. You also have the right to file a complaint with the Indian authorities if you feel your rights have been violated.

We encourage you to keep your personal information accurate and to contact us if you have any questions or requests regarding your data.

Data Security Measures

We use robust security measures to protect your information:

• Encryption: We use industry-standard encryption (such as SSL/TLS) to protect data transmitted between your device and our servers. Sensitive data (like passwords) are encrypted or hashed before storage.
• Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their job. Our employees undergo security training and are bound by confidentiality obligations.
• Network and Infrastructure Security: We host our services on secure servers with firewalls and monitoring. We regularly update and patch our systems to protect against vulnerabilities.
• Regular Audits: We conduct periodic security assessments and audits to ensure our systems and processes comply with our security policies. Any incidents are logged and reviewed for improvement.
• Data Minimization: We only retain personal data for as long as necessary to provide our services or as required by law. When data is no longer needed, we securely delete or anonymize it.

Despite these measures, no system is 100% secure. However, we are committed to continually improving our security practices to protect your data.

Children’s Privacy

Our services are intended for businesses and professionals. We do not knowingly collect personal information from children under the age of 18. If you are under 18, please do not attempt to use our services or provide any personal information.

If we become aware that we have collected personal data from a child under 18 without parental consent, we will delete that data from our records.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we make significant changes, we will notify you by email or by posting a notice on our site before the changes take effect. We will also revise the Last updated date at the end of this policy.

Please review this policy periodically. Your continued use of our services after changes have been posted means you agree to the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, your data, or if you would like to exercise your rights, please contact us at:

• Company: Synfra Solutions Pvt. Ltd.
• Address: 68, Suryodaya Apartment, Sec 12, Pocket 8, Dwarka, New Delhi
• Phone: +91 7428428129
• Email: info@synfra.com

Our designated Grievance Officer can be reached at the above address or email. We will endeavor to respond to your inquiry or concern within a reasonable time frame, and in any case within the one-month period required under Indian law.

Last updated: May 2025.